Refunds and Returns
With a team consisting of one person and occasional administrative helpers, we currently cannot accept returns. With close to 300 unique mouthpiece designs and our frequent custom orders, we do not keep inventory, and every mouthpiece we make is treated as a custom order. The only exception is in the unlikely event that we send you the wrong model or size, or the even more unlikely event that mouthpiece is defective. Please contact us (see email below) as soon as possible if this is the case and we will make it right.
Each mouthpiece is made on a small (read: not the fastest or most powerful) manual tool change CNC lathe and finished by hand on the same lathe to maintain tight tolerances and concentricity. Harry finally stamps each mouthpiece by hand in a simple style. This entire process takes approximately three hours per mouthpiece. When you order a mouthpiece from Harry’s, you are not just buying a great mouthpiece, you are paying for three hours of dedicated time crafting, changing tools, checking tolerances, and hand finishing your mouthpiece.
In the future, as we grow, we may be able to start keeping inventory and upgrade to a much more powerful machine, but for now we have to adopt this very limited returns policy.
Terms and Conditions:
Orders are processed for manufacturing upon payment. Manufacturing includes shipment to the silver-plating service with an average turnaround time of two weeks, in addition to manufacturing time and shipment to customer.
While orders are processed and manufactured as quickly as possible, Harry’s Custom Mouthpieces will not compromise on quality in order to make more mouthpieces that do not meet our standards.
Customer acknowledges that it will take at least 4-6 weeks from payment for their completed order to ship and to receive tracking information .
Customer acknowledges refund and return policy. Except for manufacturing defects or incorrect items received, no refunds or returns are possible at this time with Harry’s Custom Mouthpieces orders.
In the event of a substantiated return or refund, customer must return the original, unused mouthpiece for inspection prior to a return or refund being processed. Mouthpieces with shank insertion marks or damage caused by the customer will not be accepted for return or refund.
Need help?
Contact us for questions related to refunds and returns.